I been in the office a lot daily and I've tried to answer the phone more. I think it's a good thing to assist customers and bands it's just the phone is not always the best way to do things. Most of the time just a minute or two research online would save both parties a lot of time. Thinking a little also helps.
Someone who called about 5 minutes ago provided the perfect example. The call went something like this:
Me: "Hodi's can I help you"
Stupid Person: "uhh I understand you have an event with some bands tonight?"
Me: "Yes we do"
Stupid Person: "Can I like just come in without buying a ticket?"
Me: (Dreams of saying - "Can you come into the show for free we're charging a cover for? No please go find a solid wall and bounce your head off it till you figure out why that was a stupid question"). I actually said "No, just like a movie theater, if you want to go in and see a movie you have to buy a ticket."
Customer: "Oh...thanks"
I pondered explaining why that was a moronic question but I don't think it'd be worth the effort in any way. I was too stunned to be sarcastic.
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